Zoho · CRM Plus
Zoho CRM Plus for Saudi Arabia and the GCC
Sales, marketing and customer service on one platform. We set up the apps your teams need, connect them to each other and to your finance system, and train every team to use them.
- One customer record for every team
- Set up in phases, team by team
- Connected to your ERP, WhatsApp and website
GoAgile is aZoho Premium Partner
- MarketingCampaigns, social and automation
- SalesCRM and a sales inbox
- ServiceDesk and live chat
- InsightOne set of dashboards
What is Zoho CRM Plus
Every customer-facing app, in one platform
Zoho CRM Plus is Zoho’s bundle for customer-facing teams. It brings sales, marketing and customer service together on one platform, so each team sees the same customer and what has already been said to them.
Zoho lists fifteen apps in CRM Plus, including CRM, Desk, Campaigns, Social, SalesIQ, Analytics and Projects. You do not need all fifteen on day one. We switch on the ones that solve your biggest problems first.
At a glance
- Made by
- Zoho Corporation
- Apps
- 15 apps listed by Zoho
- Best for
- Companies where sales, marketing and service share customers
- Our team
- A dedicated team of 17 Zoho specialists
- Our status
- Zoho Premium Partner
What is inside
The CRM Plus apps, in six groups
Together they cover the whole path from a first enquiry to a happy, repeat customer.
Sales
Zoho CRM and SalesInbox for leads, deals, quotes and your sales email.
Marketing
Campaigns, Marketing Automation and Social to reach people and follow them up.
Service and chat
Desk for tickets and SalesIQ to talk to website visitors live.
Insight
Analytics, Survey and PageSense for reports, feedback and website performance.
Events
Backstage and Webinars for events, launches and online sessions.
Teamwork and brand
Projects, Cliq and Brand Studio for shared work and brand material.
One customer, four teams
How the same customer moves through your company
In separate tools, each team starts from zero. In CRM Plus, they continue the story.
Marketing
Sales
Service
Management
Which Zoho package
Zoho CRM, CRM Plus or Zoho One?
All three can be right. It depends on which teams need to share customers, and whether finance and HR come into it.
| Zoho CRM | Zoho CRM Plus | Zoho One | |
|---|---|---|---|
| Best for | Sales teams | Sales, marketing and service together | The whole company |
| Covers | Sales automation and reports | Sales, marketing, service and analytics | All of CRM Plus, plus finance, HR and more |
| Finance and HR apps | Separate | Separate | Included |
| Licence | Per user | Per user | Per employee |
| Good first step when | Sales is the main problem | Teams lose customers between them | You want one platform for everything |
What we set up
Five things we do in every CRM Plus project
The software is ready to use. The value is in how it is set up for your teams.
Plan your CRM Plus set-up →One customer record
Accounts, contacts and history in a single structure, with duplicates cleaned before data moves in.
Lead-to-support flow
Rules that pass a lead from marketing to sales, and a customer from sales to service, without anyone re-typing.
Channels connected
Website forms, email, WhatsApp, phone and live chat feeding the same records.
Dashboards for each team
Simple views for marketing, sales, service and the management team, with the same numbers.
Training and ownership
Role-based sessions and one named owner in each team, so the platform keeps improving after go-live.
Built for Saudi Arabia and the GCC
CRM Plus built for how Saudi teams sell
Customer conversations in the Kingdom happen in Arabic and English, on WhatsApp and the phone, and follow the local calendar.
Arabic and English
Bilingual quotes, emails and templates, tested right-to-left.
WhatsApp and phone
The channels your customers use, recorded against the customer.
The Saudi calendar
Campaigns and follow-ups planned around Ramadan, Eid and National Day.
Consent and data
Marketing consent recorded in line with the Saudi Personal Data Protection Law. We confirm where your Zoho data is stored.
Connected to your ERP
Customers and orders shared with SAP, Odoo, Business Central, TallyPrime or Zoho Books.
GCC teams
Sales in several countries, with each team’s currency and language.
Put your sales, marketing and service on one platform
Tell us which teams share customers today. We will suggest the apps to start with and how to connect them.
Related services
Explore related Zoho services
Each Zoho app works on its own and works better with the others. Here is what often goes with Zoho CRM Plus.
Zoho ERP
Our Zoho platform page: every Zoho app we deliver, and how we help at every stage.
View service →Zoho CRM
Leads, deals, quotes and forecasts, with workflows and custom modules built around your sales process.
View service →Zoho Desk
Customer support tickets, service levels and a help centre, in Arabic and English.
View service →Zoho Campaigns
Email and SMS campaigns, automated journeys and clear reports, in Arabic and English.
View service →Zoho CRM Plus FAQs
What is Zoho CRM Plus?
Zoho CRM Plus is a bundle of Zoho’s customer-facing apps, including CRM, Desk, Campaigns, Social, SalesIQ and Analytics, on one platform. It gives sales, marketing and service teams a shared view of each customer.
What is the difference between Zoho CRM and Zoho CRM Plus?
Zoho CRM is the sales application. CRM Plus adds marketing, customer service, analytics and more, so that several teams can work on the same customers. If only sales needs a system, Zoho CRM is usually enough.
Which apps are in Zoho CRM Plus?
Zoho lists CRM, SalesInbox, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics, Marketing Automation, PageSense, Backstage, Brand Studio, Cliq and Webinars. Apps and plans can change, so we confirm the current list with Zoho.
Is CRM Plus better than Zoho One?
Neither is better in general. CRM Plus fits customer-facing teams. Zoho One also includes finance, HR and many other apps, and suits companies that want one platform for the whole business.
Does CRM Plus work in Arabic?
We set up bilingual templates, quotes and emails in Arabic and English and test right-to-left layouts. Language support differs by app, so we confirm it for each app you plan to use.
Can CRM Plus connect to our ERP?
Yes. We connect Zoho to SAP, Oracle, Odoo, Business Central, TallyPrime and Zoho Books, so customers, items and orders are not typed twice.
How long does a CRM Plus set-up take?
A first phase with CRM and one more app is often live in a few weeks. We add the other apps team by team. We agree a timeline after a short workshop.
Can you move our existing customer data?
Yes. We clean, de-duplicate and load customers, contacts and deals from spreadsheets or your current CRM, and check the result with your team before go-live.
Is GoAgile a Zoho partner for Zoho CRM Plus?
Yes. GoAgile Technologies is a Zoho Premium Partner. Our head office is in Riyadh, and our dedicated Zoho team sets up, customises, integrates and supports Zoho CRM Plus for businesses across Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman.
Talk to a Zoho CRM Plus specialist
Tell us which teams deal with your customers today. We will come back with the apps to switch on first and a simple plan.
One view of every customer
A dedicated team of 17 Zoho specialists connects your sales, marketing and service teams in CRM Plus, so everyone works from the same customer record.
- Marketing, sales and service in one place
- Arabic and English templates
- Connected to your ERP and finance
- Training for every team
GoAgile is aZoho Premium Partner