Managed SecurityMDR
MDR gives you analysts who investigate alerts and take action: isolating machines, disabling accounts and blocking traffic within rules you set, so a threat is contained before it spreads.
01Overview
Managed detection and response (MDR) is a service in which a provider's analysts and automation monitor your environment, investigate suspicious activity and take containment actions on your behalf, around the clock. It differs from monitoring-only services because the provider responds, within rules you agree.
Organisations without a 24/7 team that need threats contained quickly, or teams that want to extend their own.
Endpoints, identity, cloud and network telemetry, depending on what you own.
Isolate hosts, disable accounts, block indicators and kill processes, within approval rules.
EDR is a tool. MDR is a team that runs it, investigates and acts.
02What we do
Five connected capabilities.
Alerts are investigated by analysts using the full telemetry, not just a single signal.
You receive: A verdict you can trust, with the evidence to back it.
Isolate hosts, disable accounts and block indicators within approval rules.
Hypothesis-led searches for activity detections missed.
Regional and sector intelligence applied to hunts and detections.
Root cause, lessons and detection improvements after every significant incident.
Weekly and monthly summaries and a quarterly review with leadership.
03How a threat is handled
Each step has an owner and a time target.
A detection or hunt raises a signal.
Analysts judge severity and scope.
Search related activity across sources.
Isolate and block within approval rules.
Remove persistence and restore normal operation.
Turn the lesson into a detection and a fix.
04Reference
Four terms, four different things.
| EDR | XDR | SOC service | MDR | |
|---|---|---|---|---|
| What it is | Endpoint tool | Tool across several domains | Monitoring team | Team that investigates and acts |
| Who operates it | You | You | Provider | Provider |
| Containment | If you act | If you act | You decide | Provider acts within rules |
| Best for | Teams with analysts | Teams with analysts | Visibility and escalation | Organisations needing response |
05Frameworks
Open frameworks keep coverage measurable.
Detections mapped to adversary techniques so coverage gaps are visible.
How we help: Coverage reported quarterly.
Computer security incident handling guide.
How we help: Basis of our response playbooks.
Control areas for incidents and threats.
How we help: Evidence in monthly reports.
Operations and technology expectations for financial entities.
How we help: Mapped reporting.
06Technology
We run the best fit for your estate.
Endpoint
Network and cloud
Data and identity
Logos are trademarks of their respective owners and are shown to indicate platforms we work with.
07Saudi Arabia and the GCC
Response actions touch live systems and personal data.
You decide which actions the team may take alone, and which need your approval, by asset and time of day.
Managed SOC delivery in the Kingdom follows the NCA licensing framework. We confirm the right delivery model for you.
Investigations involve personal data, so access is limited, logged and aligned with the PDPL.
08Why GoAgile
Because response is a responsibility, not a feature.
Talk to a security specialistContainment within rules you set.
Every action is logged and explained.
Analysts look for what rules miss.
Our testers and responders share what they learn.
Briefings and reports in both.
Credentials
09Clients
Organisations in regulated sectors choose GoAgile because security is delivered by the team that also builds and runs their infrastructure.
SAMI
Defence and industry
Tier-1 Saudi bank
Banking
National energy operator
Oil, gas and power
Government authority
Public sector
Regional telecom operator
Telecommunications
Healthcare group
Hospitals and clinics
Retail and e-commerce group
Retail
Ports and logistics operator
Logistics
Insurance company
Insurance
Fintech and payments provider
Financial technology
Industrial manufacturer
Manufacturing
SAMI engaged GoAgile to strengthen its cyber security posture with protection aligned to the rigorous security and compliance standards of its sector.
Alert volumes had outgrown the in-house team, and mean time to respond was too long.
Result: Fewer false positives, faster containment and weekly reporting the security leadership could act on.
Systems were encrypted on a weekend and the team needed expert help immediately.
Result: Services restored and the root cause closed, with a lessons-learned report for leadership.
GoAgile strengthened our cybersecurity posture with enterprise-grade protection aligned to the rigorous security and compliance standards our sector demands. Their team has been a dependable partner on a mission-critical engagement.
Client names are withheld for confidentiality.
10Related services
Each service stands alone and works better with the others.
Tell us your endpoints, identity platform and escalation rules. We will propose coverage and a pilot.
Talk to our MDR team11Questions answered
Tell us about your environment and what you need. We will respond with a scoped proposal, not a brochure.
Specialists who do this work every week, reporting in Arabic and English.