Managed SecurityIncident Response
When ransomware or a breach hits, you need people who have done it before. We contain the incident, find the root cause, restore operations and prepare the reports regulators expect.
01Overview
Incident response is the organised effort to detect, contain, investigate and recover from a security incident such as ransomware, a data breach or a compromised account. Digital forensics is the evidence-led part: establishing what happened, how the attacker got in, what they touched and whether they are still there.
The first hours decide the outcome. Wrong decisions, such as wiping affected machines or alerting the attacker, destroy evidence and prolong the incident. An agreed plan and an experienced team avoid that.
A retainer gives you a pre-agreed team, response times and onboarding, so nobody negotiates a contract while systems are down.
02What we do
Before, during and after.
Experts engage immediately to contain an active incident.
What you receive
An incident under control, with a clear plan.
Evidence-based analysis of how the attacker acted.
What you receive
A defensible account of what happened.
Containment, negotiation advice, recovery and prevention.
What you receive
Operations restored without reinfection.
Hunt for signs of past or present compromise.
What you receive
Confidence that you are clean, or proof you are not.
Plans, playbooks and rehearsals before you need them.
What you receive
A team that has practised.
Support for notifications and board reporting.
What you receive
Reports ready for the people who ask.
03How a response runs
Typical stages. Timing depends on the incident.
Hotline call, scoping and containment priorities.
Isolate affected systems, block access and preserve evidence.
Establish entry point, scope and attacker activity.
Remove persistence and fix the root cause.
Restore systems and monitor for re-entry.
Report, lessons learned and hardening plan.
04Reference
A short guide you can share with your IT team now.
| Do | Do not | Why |
|---|---|---|
| Isolate affected machines from the network | Power them off or wipe them | Memory evidence and artefacts are lost |
| Preserve logs and take snapshots | Reimage before imaging | Forensics needs the original state |
| Use a separate channel to communicate | Discuss on compromised email | Attackers may be watching |
| Reset credentials from a clean system | Reset from a compromised host | Passwords can be captured again |
| Call your response team early | Wait to be sure | Hours matter |
05Standards
Recognised guidance and Saudi notification duties.
Computer security incident handling guide.
How we help: Basis for our response lifecycle.
Information security incident management.
How we help: Supports your ISMS requirements.
Control area for incident handling and reporting.
How we help: Plans, evidence and reporting aligned.
Notification of breaches that affect personal data, within short deadlines.
How we help: Notification support and evidence.
06Saudi Arabia and the GCC
Who you tell, and when, depends on your sector.
Incidents involving personal data can trigger notification duties under the PDPL, and regulated sectors have their own reporting channels.
Government bodies and critical infrastructure operators have defined incident reporting to national authorities.
Banks, insurers and finance companies follow SAMA's incident handling and reporting expectations.
Evidence is handled under strict access control and chain of custody, and stored where you direct.
07Why GoAgile
In an incident, experience is everything.
A hotline and a pre-agreed plan.
Forensics establishes facts, not guesses.
Our infrastructure team helps rebuild.
Timeline and impact in the form they need.
Briefings your leaders understand.
We help you close the gaps afterwards.
Credentials
08Clients
Organisations in regulated sectors choose GoAgile because security is delivered by the team that also builds and runs their infrastructure.
SAMI
Defence and industry
Tier-1 Saudi bank
Banking
National energy operator
Oil, gas and power
Government authority
Public sector
Regional telecom operator
Telecommunications
Healthcare group
Hospitals and clinics
Retail and e-commerce group
Retail
Ports and logistics operator
Logistics
Insurance company
Insurance
Fintech and payments provider
Financial technology
Industrial manufacturer
Manufacturing
SAMI engaged GoAgile to strengthen its cyber security posture with protection aligned to the rigorous security and compliance standards of its sector.
Systems were encrypted on a weekend and the team needed expert help immediately.
Result: Services restored and the root cause closed, with a lessons-learned report for leadership.
The bank needed evidence that its people, processes and detection would hold up against a realistic attacker, in line with SAMA expectations.
Result: Detection gaps were fixed, playbooks were updated and the board received a plain-language report.
GoAgile strengthened our cybersecurity posture with enterprise-grade protection aligned to the rigorous security and compliance standards our sector demands. Their team has been a dependable partner on a mission-critical engagement.
Client names are withheld for confidentiality.
09Related services
Each service stands alone and works better with the others.
Tell us your environment. We will set up a retainer with agreed response times and a readiness plan.
Get incident response cover10Questions answered
Tell us about your environment and what you need. We will respond with a scoped proposal, not a brochure.
Specialists who do this work every week, reporting in Arabic and English.